Volunteers are to provide a warm welcome to visitors as they arrive at the Visitor Information Centre. Support the overall promotion of the Alexandrina Region by providing regional information, answering general visitor related enquiries, promoting local businesses, events and activities. Answer the 1300 Visitor Service’s phone number in a professional manner, help facilitate bookings for accommodation and local tour operators in consultation with a Visitor Information Centre staff member.
Objectives and Duties of the Position
• To provide a warm, friendly and sincere welcome to the Alexandrina District and the Fleurieu Peninsula, thus enticing visitors to stay longer in the area • To provide an accurate, professional and un-biased information service to all visitors to the area, both in person and on the phone and make appropriate bookings as required • To assist visitors with their enquiries, and to provide them with relevant brochures and information sheets • To promote Alexandrina and the Fleurieu Peninsula whenever possible as a must see destination and to encourage visitors to stay longer in Alexandrina and on the Fleurieu Peninsula by providing them with information on the numerous attractions and accommodation in the area, suggesting tours and travel routes • To promote all businesses in the area • To ensure that people from all cultures feel that they are welcome • To try and ensure that contact is made with all visitors so that accurate statistics are recorded • To collate daily visitor statistics to the Centre, which include place of origin and length of stay • To put together information packages to be mailed out for telephone enquiries as per their request • To assist the Centre with any typing, photocopying and mail-outs as required • To maintain a professional image, through personal presentation, quality of information material and knowledge of the area • To do a minimum of 2 roster shifts per month (vacancies permitted) to keep up to date with information in the Centre (weekly is preferred) • To be available for roster duty on 1 weekend shift/public holiday shift every 6 months if required • To place your name on the roster or inform the co-ordinator of preferred days and times • To read the communication folder at the beginning of each shift and bring yourself up to date with new/altered information • To be able to (after training) operate the following equipment: telephone system, fax machine, photocopier, computer and cash register • To keep the customer service area tidy • To assist with light cleaning of the Centre as needed EG: dusting, empty rubbish bins, clean desk tops, kitchen area and dishes, cleaning floors • To top up brochure displays in the Centre during and at the end of the roster shift • To observe occupational health and safety regulations • To attend any organised familiarisation tours to attractions, accommodation etc in the area to obtain first hand knowledge of what this area has to offer and to provide excellence in customer service • To undergo a minimum of 20 hours of training each year to meet accreditation requirements