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Operations / Customer Service

Generous & Grateful

At Generous & Grateful (GG) we make kindness easy, by connecting furniture rescue with those recovering from trauma. This simple act greatly reduces their risk of homelessness and empowers them towards self-determination and a brighter future in the knowledge that they are supported by their community.

We urgently need you, if you are an enthusiastic and committed volunteer, to help us with responding to and helping to coordinate our weekly offers, requests and donations.

WHO WE ARE The Customer Service & Operations Team (Ops)

WHAT WE DO The main purpose of the GG Ops team is to action all new requests for furniture and donations with the aim of getting essential items to recipients quickly, accepting and arranging the collection of goods from donors efficiently, whilst providing a high level of customer service in all interactions, and responding with kindness to donors, caseworkers and internal GG team members.

Would you like to be involved?

Do you find yourself at home, wishing you could have an impact on the lives of others but are not mobile or in a position to come to our base? Are you self-sufficient and detail oriented?

We are looking for a positive, can-do and committed volunteer to help us connect our generous donors with those who need our support the most. This role can be performed remotely or at our office and involves coordinating the offers and requests we receive daily, which will help set up a secure home from which trauma survivors will start a new stage of life.

What we need

We are looking for a regular commitment, but one which can be flexible around work, family or home. We require one block of 3-4 hours weekly, within business hours (this role suits school hours, for example). You will need to respond to requests and offers with sensitivity, positivity and patience, progress qualified enquiries through our system and sometimes help plan transportation of items. As the software is new, we are looking for someone with a can-do attitude and openness to change as we redesign our processes to improve efficiency. Initially there will be a one-month trial period for you to see if we are a great match. Training and support are always available.

What will a typical shift be like?

• Respond to offers and requests, sharing your warmth and kindness with all • Share plans to our team at the warehouse (which we call Base) • Coordinate with transport scheduler • Chat online with base, leadership team, scheduler • Look for ways to improve our processes and systems so we can help more people • Rest easy knowing you have changed lives for the better each and every time you login.