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Community Programs Case Worker - Yagoona - #151851

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The RSPCA NSW Community Programs team has an exciting volunteering opportunity available, which provides a unique opportunity to display and carry-out RSPCA NSW’s ‘one welfare’ approach, while making a real difference in the lives of the most vulnerable members of our community and their pets.

As a Volunteer Case Worker, you will be assisting our Case Workers by helping to conduct regular in-home visits to aged and disability clients across the Greater Sydney Region and providing general care for their animals in their home. The tasks generally include:

  • Conducting in-home visits to aged and disability clients, assisting with basic animal care (applying flea and worming prevention, bathing, grooming, nail cutting etc)
  • Providing transport to and from veterinary consults, emergency boarding facilities or from the Sydney (Yagoona) office
  • Communicating with owners on pet-related concerns or providing feedback after veterinary consults
  • Building positive and effective relationships with clients to engage with clients their pets, and reduce loneliness
  • Liaise with external agencies regarding delivery of services to clients where required
  • Record all client and client-related interactions on required databases
  • Providing a continuity of service delivery
  • Maintain client confidentiality
  • Comply with all Work Health and Safety (WHS) guidelines
  • Understand and comply with RSPCA NSW policies and procedures.

By volunteering in this role, you will be vital in ensuring a continuous high standard of service delivery to the clients and their pets assisted by RSPCA NSW Community Programs.

Please note: this is an Expression of Interest only, and a phone call with our Community Programs team is required before a formal application can be completed. This is to ensure your suitability for the role and the safety of our clients.


  • Interact and support a variety of members of your local community, including clients and their animals
  • Inclusion in a friendly and vibrant team
  • Networking with internal and external stakeholders
  • Ongoing support for other opportunities in the organisation, where possible