Skip to main content
Search results

Customer Service Assistant - Orange - # 155956

Logo for RSPCA NSW

This role will involve helping with being on reception, meeting and greeting customers, processing animal adoptions and surrenders; compiling the daily banking report; answering phones; organising administrative documents; and other ad hoc duties as per the Shelter Coordinator’s request.

By volunteering in this role, you are helping to run our Orange Shelter and provide a necessary variety of services to our customers, the animals in our care and the local community.

Personal skills and attributes required:

  • Exceptional people skills
  • Friendly and helpful telephone skills
  • Willingness to help customers
  • Loves to be part of a team working towards a good cause

Full tasks include:

  • Preparing, processing and filing daily administrative paperwork
  • Handling payments using EFTPOS, cash and compiling daily banking reports
  • Helping with the intake and adoption of animals
  • Ability to work under pressure during busy times
  • Complying with all Work Health and Safety (WHS) guidelines
  • Understanding and complying with RSPCA NSW policies and procedures

RSPCA NSW is a registered COVID Safe organisation, and follows NSW Health warnings and precautions in regards to our staff, volunteers, visitors and daily practices.


  • Training from our Shelter Team
  • Experience in a shelter environment and learning day-to-day operations
  • Inclusion in a friendly and vibrant team
  • Rewarding work that directly helps the running of the shelter
  • Networking with internal stakeholders
  • Ongoing support for other opportunities in the organisation, if possible