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COVID-19 Volunteer Concierge Residential Care

ACH Group
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As a Residential Care Concierge Volunteer, you will be welcoming visitors to ACH Group's Residential Care sites to meet the current and on-going COVID-19 pandemic requirements.

A concierge volunteer is the first point of contact with our visitors and consumers.

Responsibilities/Duties include:

  • Welcoming visitors to the Residential Site
  • Review each visitor against our entry criteria
  • Take and record every visitor/s temperature, and prompt visitor/s to complete visitor declaration
  • Check evidence of visitor/s current flu vaccination certificate
  • Provide access to visitor/s that meet entry criteria
  • Restrict access to visitors who don't meet entry criteria and provide an explanation in a polite and empathetic manner
  • Document visitor access and those where access has been denied
  • Provide handover to relevant staff on site where required

This volunteer role will suit someone who has:

  • Excellent customer service and communication skills - including clear verbal communication
  • Empathy and patience
  • Capacity to relate to a diverse range of people
  • Ability to work independently and as part of a team
  • have or will be willing to have a flu vaccination

Specific COVID-19 and on-site training and support will be provided.