Main activities • Identifying process improvement opportunities across the organisation. • Leading process design/redesign activities and developing implementation/change management plans. • Managing relationships with stakeholders throughout the organisation and providing guidance and support on operational and process quality principles. • Coordinating and conducting internal process audits and compliance reviews to measure conformity to internal and external requirements and ensure required corrective action or business improvement opportunities are followed up. • Reporting on process improvement initiatives and audits. • Maintaining and improving the corrective action system, to ensure problems are recorded and preventative and corrective actions are identified and implemented effectively and timely with outstanding issues monitored.
Key skills • Broad knowledge of work processes and quality system requirements. • Knowledge of the importance of process and sound commercial practice. • Demonstrated initiative and proactivity. • Ability to develop innovative controls to reduce risk and fraud. • Strong written, verbal, communicating and influencing skills. • Excellent knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.
Internal contacts Management, Audit, Compliance and Legal employees.
Typical experience At least 5-7 years’ experience in quality, operations or project management, coupled with relevant tertiary qualifications. May have certification in process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.