Tasks vary from day to day but may include:
- Attending to regular outbound calls, emails or text messages thanking donors for their support and providing positive information and examples of how their donations are supporting young people
- Attending to inbound email to the supporter relations team and responding in a timely and professional manner, ensuring the supporter’s needs are addressed proactively and/or messages are taken and actioned appropriately.
- Providing professional, responsive and proactive customer service at all times.
- Ensuring all administrative paperwork is recorded accurately and in a timely manner
- Processing donations and preparing receipts and thank you letters