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Gallery Ambassador

HOTA Gold Coast Pty Ltd
Logo for HOTA Gold Coast Pty Ltd

Under the leadership of the Ambassador Coordinator, direction of Visitor Services Coordinators and in collaboration with the Visitor Services Officers you will be expected to: *Welcome visitors to the HOTA precinct, offering customised information and recommendations for their visit or enquiry. *Engage and inspire visitors to the precinct with the creative spirit of HOTA providing high level customer service, insights, and visitor-appropriate art interpretation. *Present information for the public, focusing on your personal connection to, or interest in art. *Provide proactive, sensitive, personable, and informed customer service to visitors at locations throughout the HOTA precinct. *Assist visitors with use of technology for interpretation, transactions, and evaluation. *Promote and conduct visitor evaluations and provide insights to the Visitor Services team about observations. *Promote extension opportunities for visitors, including Membership, upcoming HOTA precinct programs, tours, the Ambassador program, and direction to the HOTA website and social media. *Maintain a high level of knowledge relevant to visitors about HOTA and the HOTA Collection including but not limited to: programs in the Gallery and broader HOTA precinct, facilities and amenities, public transport, current marketing messaging, and other cultural and recreational tourism experiences on the Gold Coast. *Ensure an active contribution to a safe and secure workplace by monitoring art displays, visitor behaviour and well-being, and identifying and reporting incidents, risks and hazards. *Participate in daily briefings, and training sessions to support continual improvement of the HOTA visitor experience. *Support queue management and visitor entry to exhibitions, events, and interpretive programs, with periodic monitoring of the self-cloaking areas. *Monitor and distribute collateral and interpretive consumables. *Understand and adhere to all policies and procedures relevant to the role.