Under the leadership of the Ambassador Coordinator, direction of Visitor Services Coordinators and in collaboration with the Visitor Services Officers you will be expected to: *Welcome visitors to the HOTA precinct, offering customised information and recommendations for their visit or enquiry. *Engage and inspire visitors to the precinct with the creative spirit of HOTA providing high level customer service, insights, and visitor-appropriate art interpretation. *Present information for the public, focusing on your personal connection to, or interest in art. *Provide proactive, sensitive, personable, and informed customer service to visitors at locations throughout the HOTA precinct. *Assist visitors with use of technology for interpretation, transactions, and evaluation. *Promote and conduct visitor evaluations and provide insights to the Visitor Services team about observations. *Promote extension opportunities for visitors, including Membership, upcoming HOTA precinct programs, tours, the Ambassador program, and direction to the HOTA website and social media. *Maintain a high level of knowledge relevant to visitors about HOTA and the HOTA Collection including but not limited to: programs in the Gallery and broader HOTA precinct, facilities and amenities, public transport, current marketing messaging, and other cultural and recreational tourism experiences on the Gold Coast. *Ensure an active contribution to a safe and secure workplace by monitoring art displays, visitor behaviour and well-being, and identifying and reporting incidents, risks and hazards. *Participate in daily briefings, and training sessions to support continual improvement of the HOTA visitor experience. *Support queue management and visitor entry to exhibitions, events, and interpretive programs, with periodic monitoring of the self-cloaking areas. *Monitor and distribute collateral and interpretive consumables. *Understand and adhere to all policies and procedures relevant to the role.