The Social Mentors Volunteer Coordinator is accountable for welcoming new Sisters after they are registered with SisterWorks and participate in Intake to utilise the tools in place to firstly ascertain their wellbeing. Secondly to holistically identify their needs, to plan and express dreams for the future as Sisters participate at SisterWorks and within the broader community.
Roles and Responsibilities:
- Complete the Sister Scale and Goals Plan with all Sisters.
- Ensure appropriate referrals are made to Social Mentors.
- Refer Sisters to appropriate referral pathways within and outside of SisterWorks as identified with the SisterWorks Directory.
- Maintain minimum monthly contact with Social Mentors checking in on their progress with their assigned Sisters and identifying any barriers.
- Implement and monitor the Social Mentor program plan as developed and within time frames identified. Report feedback to The Head of Social Mentors and Pathways.
- Recruit and induct Social Mentor volunteers as per SisterWorks policies.
- Complete induction and training of volunteers as required for their positions. Monitor and ensure suitable assignments, relationship with Social Mentors and progress achieved.
- Assist with the delivery of training and support to Social Mentors as scheduled within the Social Mentor Program.
Key Selection Criteria:
- Strong knowledge and understanding of the experiences for women with a migrant, refugee and seeking asylum background living in an Australian context.
- Demonstrated ability to communicate and work with people from CALD backgrounds.
- Experience in working within effective teams, particularly working with volunteers.
- Demonstrated ability to network with external agencies to maintain stakeholder engagement and referrals to the program.
- Excellent communication skills, both written and verbally.
- Ability to measure and document outcomes, and monitor the performance of Sisters and Volunteers with tools provided.
Desirable experience and qualifications:
- Psychology, Social Work, Community Development or Community Services experience and qualification would be highly regarded.
- IT skills in Microsoft Office Suite, ability to learn database and maintain information.
- Excellent Time management skills with an ability to prioritise to meet time frames set.
- Women with lived experience as a migrant, refugee or seeking asylum are encouraged to apply.
- Current Working with Children Check and Police check.
- Laptop and smartphone.
This role is best suited to someone who has an ability to work within a person-centred and strengths-based manner. Who is organised, can follow processes, great with people, loves working within a community-focused program and has a passion to support women and empower them to improve their confidence, mental wellbeing and sense of belonging.