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Corporate Services Support Assistant – reception relief

COTA South Australia
Logo for COTA South Australia

The role involves customer service and the liaison and administration of bookings for peer education sessions through the bookings office based in reception :

  • Provide a positive customer service experience
  • Respect the rights of individuals including confidentiality and privacy
  • Contribute to a positive environment and culture within the team
  • Dealing with incoming post and liaising with couriers
  • Monitoring reception email inbox
  • To keep informed of COTA SA’s current topical issues and handle inquiries about them appropriately and as directed
  • To handle inquiries and refer the inquiries in a timely manner via telephone, email or written message
  • Data entry
  • Record RSVP’s for events
  • Bookings Office related tasks for the peer education program

Role Requirements:

  • Previous reception or office administration environment experience
  • Current experience with website and general internet navigation skills
  • Comfortable with answering the telephone
  • Aged and aged care related services knowledge
  • Understanding of issues affecting older people within the community
  • Appreciation of the diversity of individuals
  • National police certificate