Duties & Responsibilities

Administration tasks relevant to the Veteran Services Directorate

Record volunteer hours and activity on the VMS in a timely manner.

Support of the Volunteer Management System

Support of the Client Management System

Training of database users across the network

General support to the Volunteer Support Team

Relationships with key stakeholder and service providers

Maintain a working relationship with all staff at ANZAC House and Volunteers of RSL Victoria

Communication requirements

Ability to compose emails, internal/external communications and manage correspondence with clients and third parties.

Communicate with internal and external stakeholders.

Personal Responsibilities

Maintain a responsive, client-focused approach and ensure the rights, needs and preferences of staff, volunteers and members of the veteran community are respected in all that you do.

Maintain privacy and confidentiality of all staff, volunteers and members of the ex service community receiving assistance and support through RSL.

Comply with OH&S and other legislative requirements in relation to own work practices. See RSL Victoria Handbook

Maintain knowledge and skills relevant to position.

Raise any concerns immediately with your direct supervisor.

Promote the mission and values of the RSL in all undertakings and assist with special activities when appropriate and possible.