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Administration and Customer Service Assistant - LFL Team - Elizabeth Grove SA

The Smith Family
Logo for The Smith Family

Key Tasks and Activities: • Responding to phone enquiries from families and program participants needing support • Reviewing and screening documents for child protection issues • Actioning and responding to email enquiries • Data entry and Excel spreadsheet management • General administrative duties including mail handling • Conducting local research • Assisting with local events

Competencies/ Skills: Essential: • High level of attention to detail • Excellent communication skills, both spoken and written • Highly effective customer service and interpersonal skills • Ability to multitask and work to tight deadlines • Ability to work cooperatively in a team environment Desirable: • Strong computer skills including database management and using current Microsoft Office programs

Experience / Education Desirable: • Awareness of the community and education services sector and issues affecting disadvantaged people • Experience in a similar position providing administrative and customer service assistance within a professional and confidential environment • Experience using Excel and Outlook programs