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• Assist legal staff in providing a service that is culturally sensitive and responsive to the needs of clients. • Liaise with clients and the Solicitor in the provision of casework support, legal documentation and referrals, as required. • Complete and arrange file management duties in support of legal staff to enable them to focus on delivering legal services. • Ensure that relevant records and files are maintained to a high standard and that client confidentiality is maintained at all times. • Maintain the Stakeholder Directory, Stakeholder Management Plans, and community Profile Booklet with up to date service provider details and information, in collaboration with the CSO- CW. • Contribute and assist in developing culturally appropriate resources and promotional materials including brochures, posters and newsletters targeted at ATSI community members and also service providers. • Participate and assist in the facilitation of community education sessions to be conducted in communities and develop culturally appropriate methods and tools in order to facilitate and deliver community education as required. • Organise and present community education sessions using approved materials and presentations. • Provide preliminary telephone assistance to clients (information not advice), including information about our service and referrals to other agencies as required. • Represent QIFVLS within the community as directed by attending and presenting at meetings, functions and forums in a manner consistent with QIFVLS’ role and objectives and its code of conduct. • Ensure accurate details are entered in the diary management system (S/S Outlook) and the file register is maintained with up to date information to ensure efficient and effective teamwork and operations. • Ensure statistical data and relevant information is entered into CLSIS in accordance with the relevant procedures. • Ensure established targets and standards are met as determined. • Assume other reasonable duties which might be determined by the Solicitor, Supervising solicitor and / or Management