Client Services Manager will act as the head of the general operational client services department for DCSS Australia Inc. The position will facilitate the design and evaluation of client service management, oversight and delivery, along with development and review of Client service policies and procedures.
In this role, you will be joining an organisation of passionate volunteers offering empathic and unique personalised services within the community. Key responsibilities include: • Working closely and building collaborative networks with senior leadership and all internal clients to ensure the strategic plan is achieved and that relevant people and development plans are aligned to meet strategic and operational objectives. • Contributing to the development, implementation, and monitoring of Client Services initiatives, policies, and procedures based on relevant legislation and contemporary service management practices. • Active involvement in the client services recruitment process along with HR • Monitoring staff and their performance and coordination of internal training programmes along with HR. • Administration duties including maintaining calendars of Client services team; compiling reports and maintaining records; arranging meetings, etc.
Experience required: • 5 years of experience as an Australian Social Worker/Psychologist/Lawyer/etc. with proven experience in officer/advisor/ Manager position. • Proven ability to interpret legislation, regulations, and industrial agreements together with policies and procedures. • A high level of ability to interact proactively with management and staff at all levels of the organisation in the resolution of Service delivery issues.
Knowledge & Skills • Well-Developed knowledge of Client Service functions and procedures • Outstanding organisational and time-management abilities. • Problem-solving and decision-making aptitude, including being able to identify issues and resolve in a timely manner. • Excellent interpersonal and communication (written & oral) skills. • Advanced computer literacy in MS office software.
What benefits are you entitled to as a Committee or Board Member: • You are recognised as a member of an active NFP Incorporated Community Support Organisation • Organisation Email address • Voting rights and have an effective input to what the organisation does and does not do. • The right to decide whether you would like to be an active or non-active member • Invitations to other Social & Community Services Leadership training and events • Discounted and or free training as available and requested • To be able to lead projects or departments & empowered to succeed