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Reception / Shop Assistant

Chenrezig Institute
  1. Open and close Reception area, vacuum carpet, dust shelves, empty bins and ensure the area is tidy and free from safety hazards.
  2. Customer service including face-to-face, online and telephone interactions.
  3. Retail point-of-sale, cash and eftpos, reconciliation of transactions.
  4. Book accommodation, meals, and courses for prospective visitors.
  5. Create customer invoices, attendee lists and financial reports from the online system.
  6. Providing information to visitors including content of programme, daily events, site directions (eg: library details including membership), meal and accommodation information.
  7. Assist with unpacking new stock and restock shelf items as required.
  8. Provide basic explanations of Dharma items, Holy Objects, books and other shop items.
  9. Answer questions about Chenrezig Institute including basic history and general lay-out.
  10. Report any safety, maintenance or merchandise issues to Supervisor or Centre Services Manager. (eg: light bulb replacements, damaged shop items, low stock).