The Boroondara Volunteer Resource Centre is advertising this role on behalf of Rotary Club of Kew, Fair Trade & Gift Shop.

About Fair Trade & Gift Shop:

The Rotary Fair Trade & Gift Shop operates as a professional, sustainable, and commercially-focused retail business. We recycle, donate, sell and give new life to pre-loved goods donated by the public. Kew East is one of the most progressive areas in Victoria and we offer affordable items of excellent quality, with a focus on trends, treasures, and excellent customer relations.

Our surplus is then directed into programs run by Rotary, the world’s largest service organisation. Australia’s Rotary supports charities that help disadvantaged communities in Australia and enterprises in East Timor, Nepal and Laos. Each and every day, our teams come to work knowing their efforts are transforming lives. The store is staffed by a dedicated group of volunteers, aided by a friendly and supportive management team. We value Honesty, Reliability, Respect, Compassion and Collaboration.

Job description:

We are looking for a talented leader who has a love and understanding of fashion and thrives in a fast-paced retail environment. You will have a passion for pre-loved items, enjoy a challenge, and have an eagerness to spend each day making a difference within the local community.

Tasks:

• Lead, grow, develop, and monitor a team of volunteers across multiple departments
• Ensure extraordinary customer service is provided every day, in every interaction
• Manage money, POS system and EFT machine as well as ensure full training for volunteers
• Embed exceptional operational and visual merchandising standards
• Adhere to agreed-upon OH&S
• Price items in accordance with our pricing guidelines
• Create monthly written reports

Why work with us?

• Be confident knowing your work is making a positive impact in the community
• Become part of a friendly and enthusiastic team of like-minded people
• Hours can co-ordinate with school hours or other commitments.
• A two hour car park is available and the store is easily accessible by public transport.

Qualifications:

• Excellent leadership and people skills
• Strong customer service experience
• Highly motivated and passionate
• Ability to adapt
• Fashion and brand knowledge
• Excellent communication skills, both written and verbal
• Previous experience in a similar industry will be highly regarded

Importantly, as someone known for your integrity, you will also be comfortable aligning to the Fair Trade and Gift Shop values.

If this sounds like you and you’re excited by this unique opportunity to work for an organisation that truly does transform lives, we would love to speak to you.