Volunteer Retail Assistant (all duties) - Geelong West, VIC
Key responsibilities:
- Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store’s areas and inform of any specials. Also provide assistance to those who are donating items and to community members referred to the store for material aid support
- Point of sale: Bring your attentive and patient service to assist with sales transactions, answering customer enquiries in store and over the phone
- Displays and merchandising: With the guidance of the store manager, ensure items are displayed attractively and safely with clear thoroughfares, and floors and displays are clean and fresh
- Quality control: After careful selection of items for sale, apply detailed inspection of items, ensuring their appropriateness for sale, functionality and good presentation. Preparing items for sale includes steaming and hanging clothes, cleaning homewares, shoes and bags, packaging up craft, bedding and electrical items, and sorting jewellery, books and videos. Unsuitable items are sorted into recyclable or waste disposal areas
- Pricing: Following agreed pricing standards, apply diligence and care to ensuring all items are priced before they are displayed
- Safety: Apply your care and concern to ensure customers, visitors, you and your team are kept safe by always adhering to safe work practices. Keep children safe by always abiding by Salvation Army’s child safe policies and code of conduct. Help ensure safety equipment and the staff areas and amenities are kept clear of hazards and are tidy and clean
Qualifications and skills:
- Experience in retail, point of sale systems and customer service preferred but not mandatory as volunteers are always supported with on the job training