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Reception Concierge

Unitingcare Kippax

The Volunteer Reception Concierge role offers an opportunity to deliver exceptional customer service to patrons of our community centre. As a vital member of UCK, you will handle reception duties, support various programs, and contribute to maintaining our facility’s positive image.


Service Delivery

To work effectively, the Reception Concierge engages in positive and professional relationships:

  • Engage compassionately with centre attendees and identify what assistance they require.
  • Undertake appropriate and effective networking within UCK and external networking if requested by the organisation.
  • Other duties as directed by management.


The Reception Concierge will also perform administration duties to-

  • Assist with preparation and maintenance of administration material as required.
  • Maintain and secure administration records and files in accordance with office procedures and the UCK Privacy Policy.


As part of the team, the Reception Concierge will-

  • Operate under the values, policies, and procedures of the organisation.
  • Develop sound relationships and effective communication with both internal and external colleagues.
  • Actively participate in volunteer team meetings and provide positive support to other team members.


  • Actively commit to attending volunteer team meetings and participate in training offered by UCK.


  • Assists in maintaining the property clean and tidy for the comfort and safety of each person attending the centre.
  • Assist with set up and pack up of relevant events.


Essential Criteria

  • Relevant experience or qualifications in administration, reception, community services, hospitality or similar.
  • Understanding of and a commitment to work within the ethos of the Uniting Church in Australia.
  • Highly developed capacity to work both in a team and independently.
  • Hold a Working with Vulnerable People (WWVP) card

Desirable Criteria

  • Familiarity with the use of technology including appropriate computer software to fulfil the responsibilities of the role.
  • Knowledge of the ACT community sector.
  • Clear understanding of Workplace Health and Safety guidelines and how to apply them in practice.