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Dog Rescue and Rehome Coordinator (voluntary)

Maggie's Rescue Co-operative Ltd
Logo for Maggie's Rescue Co-operative Ltd

WORKING ALONGSIDE THE FOSTER CARER TEAM YOU WILL:

  • Liaise with surrender enquiries from the public and assess suitability for that dog to come into foster care
  • Liaise with local pounds and other rescues to assess suitability for any dogs they need assistance with
  • Monitor the adoptions email daily for new adoption applications from the public
  • Respond to all adoption enquiries promptly using a set of template emails for ease and quickness
  • Arrange volunteers to home check potential adopters
  • Ensure all vet work is carried out and provide information to Foster Carers about vet work required
  • Ensure all adoption paperwork and payments are received prior to any animal going on adoption trial
  • Follow up all trial adoptions by phone to ensure the adopter is happy and the dog or puppy has settled
  • Update internal systems with all adoption information
  • Liaise with the Foster Carer Coordinators and Foster Carers on a regular basis

THE PERSON:

You will have excellent administration skills, be highly organised and be diligent at meeting deadlines. You will be liaising by phone, text, email and social media to a wide group of people including the general public, volunteers and other coordinators therefore an excellent telephone manner and a high level of customer service skills are paramount. You will possess a calm disposition as occasionally you may need to deal with an emergency or a distressed foster carer. You will of course have a support network to lean upon, including the rest of the volunteer coordinator team, the board and the wider volunteer group.

IN ADDITION YOU WILL:

  • Be computer literate and able to use multiple platforms including databases, social media and email
  • Be available at short notice to urgent requests from Foster Carers (such as animal emergencies)
  • Have a calm and level headed disposition to make tough decisions
  • Possess excellent customer service skills
  • Have a strong sense of empathy towards difficult situations without being judgemental