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Welcome and Inclusion Volunteer

Parramatta Mission
Logo for Parramatta Mission

ABOUT THE SERVICE

Meals Plus is a place of welcome that envelops people with a sense of belonging to a community when they would otherwise feel alone on their own. By providing people with a hot meal, supporting their basic needs each day and connecting them with community resources, Meals Plus is an ever-open door into a local community where people experiencing marginalisation like homelessness and social isolation, can re-discover balance and confidence in their own potential to transform their own lives.

It is an entry point into Parramatta Mission’s community services. Meals Plus is open for breakfast and lunch from Monday to Friday. In 2021, we served over 56,000 meals to people in need.

Services include: emergency food assistance, laundry and shower facilities, legal advice by visiting solicitors, housing advocacy, Centrelink outreach service and referral to accommodation services.

KEY RESPONSIBILITIES

  • Welcome all guests to our Meals Plus Service and interacting with guests in a friendly manner to foster a safe and open environment.
  • Represent the inclusive values of the Meals Plus Community.
  • Manage crowd flow and access in accordance with relevant instructions and protocols.
  • Direct guests to appropriate resources when requested.
  • If applicable, help interpret and translate as needed within Meals Plus.
  • Assist the Meals Plus team generally in the delivery of services, including attending to telephone and other online queries.

SKILLS & EXPERIENCE

Ideally we are looking for someone who has:

  • Fluency in a mainstream language of Australia other than English (in particular, Arabic, Farsi and Mandarin) is not essential but highly desirable.
  • Minimum age of 18 years
  • Ability to work respectfully and non-judgmentally, acknowledging diversity in people's lives.
  • A commitment to act as an ambassador for the Meals Plus community.
  • Experience in conflict management and de-escalation is highly desirable.
  • Practiced skills in listening and observation.
  • Excellent telephone manners.
  • Passionate about role modeling behaviours consistent with Parramatta Mission's values and organisational culture

BENEFITS FROM VOLUNTEERING

There is much to be gained from Volunteering, including but not limited to:

  • Meet new people and create friendships
  • Learn new skills
  • Gain valuable work experience
  • Contribute to the building of a stronger, kinder community that takes care of its most vulnerable people.
  • Develop self-confidence
  • Develop verbal communication skills

ABOUT PARRAMATTA MISSION

Parramatta Mission provides meals, accommodation and mental health services across Greater Western Sydney. We provide assistance to the most vulnerable and disadvantaged in our communities to assist them in transforming their lives. These include people who are homeless, at risk of homelessness, facing crisis and people living with mental illness.