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Front Desk Volunteer - Vinnies

St Vincent de Paul Society Canberra/Goulburn
Logo for St Vincent de Paul Society Canberra/Goulburn

The St Vincent de Paul Society Canberra/Goulburn (the Society) has been serving the local community since 1924. We are a charity based, not-for-profit organisation offering a 'hand up' to people in need, regardless of their creed, ethnic or social background, health, gender, or political opinion. We achieve this by respecting people’s dignity, sharing our hope and by encouraging people to take control of their own destiny. We work to shape a more just and compassionate society.

Our commitment and delivery of our services to the community is through our people—members, volunteers, and employees. They work together daily and provide a hand up to people across the ACT and its surrounding areas, from Lake Cargelligo in the west, across the Snowy Mountains to Tumut, down to Eden, up to Batemans Bay and inland to Crookwell.

Our front desk volunteers assist the Business Operations team. They will provide a point of reception for our visitors. The role encompasses skills in managing front desk enquiries, incoming phone calls, word processing, data entry, photocopying, filing and other general administrative tasks. Our front desk volunteers are also responsible for providing administrative support for delivery of a wide range of corporate services that sustain the operations of the Society.

Key Responsibilities: • Undertake reception duties that support first point of contact for members, volunteers, employees, contractors, and guests to the Rheinberger Centre as well as delivery of goods • Provide general office support including mail collection and maintaining a stock of offices supplies, equipment, and stationery • Contribute to data management requirements.

Skills and Knowledge: • A high level of customer service skills • Communication skills - written and verbal with a wide range of stakeholders • Good proficiency in the use of technology and software packages along with demonstrated experience in the operational use of record keeping database packages, including efficient and accurate data entry skills.

Personal Attributes: • A personal commitment to the Society’s Vision, Mission and Values • Ability to building effective relationships with a diverse range of stakeholders utilising well-developed communication and liaison skills, demonstrating strong interpersonal, empathetic listening skills • Be a lateral thinker, proactive, and be prepared to undertake an innovative approach.

Work Health and Safety Requirements: • Manual handling of up to fifteen (15) kilograms with lifting, bending, reaching up and down • If driving a Society vehicle, a valid drivers license must be held and a copy provided.

Commitment to ethos of St Vincent de Paul Society: • A clear understanding of the role and ethos of the Society and its objectives, along with evidence of a strong commitment to reflect its mission and values in all dealings with employees, volunteers, and those whom we assist.

The St Vincent de Paul Society is an international, lay Catholic organisation dedicated to tackling poverty and disadvantage by providing assistance to anyone in need. We are committed to recruiting dedicated, professional volunteers who have the skills and experience appropriate for this role.

For this reason, should you be interested in this role, we will need to collect the following information prior to you commencing in the role:

  • Photo ID such as Driver Licence
  • Vinnies Volunteer Application Form
  • Vinnies Volunteer Assignment Agreement
  • WWVP Card (volunteers who are over 18 years old)

We need to have reasonable confidence that members, volunteers and employees, particularly those who have access to vulnerable persons we are assisting, are of suitable character and do not expose these persons to unacceptable risk. Therefore, volunteers may be required to have a WWVP Card. If you don't have one, we will help you apply for it. Please note that we handle all personal information in accordance with the Privacy Act 1998.