Skip to main content
Search results

Volunteer retail sorter- Heathridge- WA

The Salvation Army Australia
Logo for The Salvation Army Australia

Personal Qualities/Attributes Required for Role

· Punctual and reliable

· Great interpersonal skills with the ability to engage with people from all different backgrounds

· Excellent customer service skills

· Able to work in a team setting and autonomously when required

· Neatly presented

· High attention to detail and task oriented

· Trustworthy and honest

· A respect and willingness to work within the ethos of The Salvation Army

Generic Role Competencies:

· Drives ownership of and adherence to vision, mission and values

· Models and promotes teamwork and collaboration

· Actively and calmly works to solve problems and resolve conflicts

· Facilitates effective workplace communication

· Delegates activities appropriately when required

· Consistently supports communications with workers about safety

Role Required Tasks:

Key tasks of the Role Key Activities Expected Outputs and measures

Process sales ·

Cash and EFTPOS transactions using a cash register and EFTPOS terminal · Accurate and efficient processing of sales ·

Follow procedures for discounting or returns ·

Escalate technical issues with Store Manager ·

Sales recorded each day and forwarded to officers each week

Provide quality customer service

· Greet all customers ·

Offer assistance and advice on selections ·

Answer phone calls politely and manage messages promptly ·

Assist with complaints and issues ·

Refer people to appropriate Salvation Army services. ·

All customers to be acknowledged in a friendly and welcoming manner when they enter store. ·

Work with customers to resolve issues and de-escalate where possible. · Accurate information provided to customers.

Seek advice from Store Manager or TSA for accurate information.

Greet donors warmly when receiving donations ·

Ensure donations are of high and sellable quality ·

Donors are appropriately thanked on behalf of The Salvation Army ·

Only acceptable goods are received ·

Demonstrate on a continual basis a high level of honesty and integrity

Participation and support ·

Attend training as required ·

Attend regular team meetings ·

Support team celebrations ·

Monthly meetings with Store Manager to address operational matters.

Maintain a safe and healthy environment

· Operate in a safe manner at all times and insist all team members including TSA employees and visiting contractors, follow WHS policies and procedures · Monitor customer safety at all times · Monitor and remove waste in the point of sale area · Complete all WHS training and complete refresher training every 3 years · All accidents, incidents, hazards and near misses are reported to Store Manager according to procedures · Adhere to the safe standard operating procedures · Participate in hazard inspections · Check the testing and tagging is up to date prior to sale

Maintain store security

· Ensure stock loss (theft) is minimised · Ensure point of sale area is always monitored · Keep valuable items locked in display cabinet · No doors or windows are left open when store is unattended · Ensure that there are at least 2 people in store at all times · All customers are acknowledged and their activity monitored.