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Visitor Information Centre - Visitor Services Volunteer

City of Onkaparinga
Logo for City of Onkaparinga

The Visitor Information Centre is open seven days a week, but closed every Good Friday and Christmas Day.

Volunteer activity times are as agreed, generally between 4-8 hours per activity day, dependent of the volunteer availability and centre needs.

Training will be provided to help you provide a great service to tourists and members of our community.

Key activities:

  • Provide a professional, welcoming and friendly service to centre visitors
  • Assist with visitor enquiries as required
  • Assist with administrative duties as required
  • Attend to other appropriate tasks, as directed by Centre staff
  • Attend volunteer meetings and keep up to date with Centre communications/information
  • Attend familiarisation tours of the local region, to increase relevant knowledge

Benefits of the role:

  • Opportunity to gain skills and experience
  • Develop new social networks with staff, volunteers and clients
  • Participation in volunteer recognition events
  • Training and personal development opportunities
  • A fun and rewarding environment
  • Access to the Benestar Hub program

Essential skills, knowledge and personal qualities:

  • Ability to provide quality customer service
  • Physically able to fulfil the role
  • Ability to manage competing priorities and customer expectations
  • Previous experience within a kitchen/cafe environment
  • Ability to work as a team member
  • Ability to relate to a diverse range of people and backgrounds

Preferred skills, knowledge and personal qualities:

  • Customer service experience or willingness to undertake appropriate training
  • Friendly, “can do” attitude.
  • Some knowledge of the local area would be an advantage

Essential training:

As a council volunteer you are required to participate in the following sessions to ensure you are appropriately prepared for your role:

  • Volunteer Orientation prior to commencing your volunteering role
  • Role specific program induction, including specific WHS training
  • Safe Food Handling training
  • Responsible Service of Alcohol training