The Salvation Army ‘Doorways’ community support model engages people at their point of need in a holistic way that is missional, relational and professional. We provide support for those that need it most through financial and material emergency relief and casework which helps them to find long-term solutions.
The volunteer Doorways Support Assistant will be the first person a community member meets when they walk through the door. A smile and tidy area welcomes a community member into a place where they feel safe and accepted. Doorways Support Assistants act in all aspects of material aid emergency relief, offering refreshments, helping with the food pantry and also with the process of providing connection and support.
Key tasks and responsibilities
Doorways Support Assistants work across all site-based aspects of support which may include community connection, distribution of pre-allocated financial assistance, referral to other services, programs, activities and spiritual support.
A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Doorways Support Assistant takes a genuine interest in the person and their wellbeing.
Volunteers in this role bring a good sense of practicality and organisation by assisting with receiving material aid items, restocking and food storage, administration of emergency relief vouchers and support the distribution of material assistance.
Qualifications and skills (desired/required)
Your confidence and interest in meeting new people is essential for this role
Previous experience connecting with community members in a social setting or in customer service is desirable
Confidence with using computers may be required for administration tasks
Capabilities and personal attributes
Manage Self: Shows personal motivation and commitment to completing work; manages own behaviour well and responds appropriately in all circumstances.
Communicates Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.
Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
Background check requirements
Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:
As this role has access to personal details, sensitive information, financial and material assets, it will require a Police Check and Working With Children/Vulnerable People Check.
Minimum of 3 hours / week or as agreed with manager.
Development opportunities with this role
This role will give volunteers an opportunity to develop customer service skills and build experience in the area of community support. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit faith based organisation with expressions in many different areas of society.