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Lifeline Volunteer Crisis Supporter | Remote

Lifeline New England North West NSW

Lifeline offers a 24/7 Phone Service to the Australian community, and this wouldn't be possible without the genorosity of the people who volunteer as our Crisis Supporters.

As a Crisis Supporter with Lifeline Direct, you will take calls using the CARE framework to provide short-term crisis support to people who are experiencing a crisis. We will train and support you to help others within our community so that no one has to face their darkest moments alone.

We are looking for volunteers who are good listeners, empathetic, compassionate and committed to supporting others.

No prior experience is neccessary to volunteer as Lifeline Direct will provide all the specialised training you will need in the role. Volunteers will need to be computer literate as this role is remote and operated via home computer. Experience using Zoom/Teams is neccessary to access the training and on-going support from your team. Strong internet connection required (minimum download speed of 50Mbps).

Please note that this is a remote opportunity only.

Join one of our upcoming Crisis Supporter Information Nights (Online), to find out more about becoming a Lifeline Crisis Supporter Volunteer.

Upcoming Training Groups and Dates

Crisis Supporter Training - Semester 1, Group 8 (Fast Track) This is a fast-track course that runs over 3 weeks. Every Tuesday and Friday during the day, starting 28th June 2024. Applications close 24/05/24.

Crisis Supporter Training - Semester 2, Group 1 This course runs over 9 weeks. Every Tuesday evening and one Saturday, starting 2nd July 2024. Applications close 30/05/24.

Application Process

Please get in contact for a link to our applications forms or Information Night registration form.

Thank you for considering this exciting opportunity to join our organisation.


Lifeline’s Crisis Supporter Workplace Training has been created to equip volunteers with the necessary skills and knowledge needed to undertake the Crisis Supporter role.

By undertaking CSWT program, you will not only be trained as a Lifeline Crisis Support Worker, but you will obtain a nationally recognised qualification for the CHCSS00113 Crisis Support Skillset upon completing the required assessments successfully and achieving competency for each of the following units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Volunteers are expected to actively engage in the training process to ensure they develop the skills and knowledge to deliver crisis support services to help seekers in need.