Ipswich Domestic Violence Court Reception Service: Expression of Interest

Networkers are trained community members who provide first point of contact support to court users in Specialist Domestic and Family Violence Courts. Networkers provide arrival triage, referral to duty lawyers, assistance with warm referrals to in court supports, liaising with court users and service providers to promote and ensure the smooth running of the daily court list. Networkers also provide directional support and general information about court processes and what court users can expect on the day of court. Main duties and expectations of our volunteering role:

• Provide a welcoming, kind and supportive human connection to all court users
• Actively engage with court users, supporting and assisting them to navigate and fully participate in their court experience
• Recognise and respond to individual service user needs and concerns
• Promote service user safety
• Work independently as well as within a team
• Follow instructions and practice guidelines
• Have good digital literacy and confidence; record-keeping, emailing, communication and information sharing
• Adhere to privacy policy requirements

Networkers must have strong verbal and interpersonal communication skills, confidence using technology (Microsoft teams and excel like software) and the ability to foster inclusivity and a person-centred approach to supporting all court users. This multifaceted and interesting role is best suited to someone who is proactive, a ‘people-person’, passionate about improving access to justice, and is wanting to volunteer on an ongoing and regular basis.