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Volunteer Customer Experience Survey Officer - Residential Aged Care, Sinnamon Park

Wesley Mission Queensland

Logo for Wesley Mission Queensland

In our Residential Aged Care Communities, we look for friendly people who are passionate about making a difference in the lives of our elderly residents. In the role of Volunteer Customer Experience Survey Officer, you will seek feedback and collate information from residents to guide our practices going forward.

As part of this role, volunteers will:

  • Build rapport with the residents and/or their representatives.
  • Travel to residential aged care homes to seek feedback from residents and/or their representatives via the Net Promoter Score.
  • Liaise with supervisors regarding feedback from residents.
  • Undertake other duties as required.

The volunteering hours currently available are Monday to Friday 9am to 4pm with full day and half day options available. Mornings are preferred.

No experience is required for this role. However, people with a friendly and calm demeanour are encouraged to apply.  The ability to follow directions is also essential.

Applicants must have their own vehicle, a current drivers licence and willing to travel as part of this role.

Our Residential Aged Care Communities are places of warmth, smiles and hugs where residents enjoy a wonderful sense of life, fun and friendship. Join our volunteering teams and you will meet so many wonderful people, learn new skills and access other benefits, such as:

  • Supply and pay for any security checks required for the position
  • Access to online and face-to-face wellness advisors
  • Great education opportunities
  • Free Vaccinations
  • Exclusive shopping discounts
  • Invitations to social events
  • Being part of a team that really is making a difference in the lives of residents living in aged care.

All our volunteers are required to follow a COVID-19 safe work plan and provide proof you have received a minimum of one primary COVID-19 vaccination.

Volunteers will also be required to have a current NDIS Workers Screening Clearance prior to commencement. This can be applied for through Wesley Mission Queensland at no cost to you.