Volunteer Opportunity: Customer Care Officer
Volunteer Opportunity: Customer Care Officer
Position Type: Volunteer
Location: Thomastown
About Us:
Community Accessability is a not-for-profit organisation dedicated to supporting aged care recipients across the state. We are seeking compassionate and community-focused volunteers to provide essential phone-based support to our aged care clients, ensuring they feel connected and valued.
About the Role:
As a Customer Care Officer, you’ll play a vital role in checking in with our aged care customers through regular phone calls. These conversations help foster a sense of community, address any concerns, and ensure our clients feel supported and heard.
Key Responsibilities:
- Conduct regular phone check-ins with aged care clients.
- Provide a friendly and empathetic ear to listen to their needs and feedback.
- Maintain accurate records of client interactions.
- Identify and report any concerns or issues to management.
- Support initiatives that enhance client satisfaction and well-being.
What We’re Looking For:
- Excellent communication and listening skills.
- A friendly, patient, and empathetic approach to client interaction.
- Strong attention to detail for recording client information.
- Reliable and committed to maintaining a regular schedule of calls.
- Passion for supporting aged care clients and improving their experience.
Why Join Us?
- Make a Difference: Provide meaningful support and connection to aged care recipients.
- Skill Development: Enhance your communication and customer service skills.
- Community Impact: Play a critical role in improving the lives of clients across the region.
- Flexible Volunteering: Fit this rewarding role around your existing commitments.
If you have any questions about this opportunity, feel free to email [email protected]