• Visit all patients within the ward and identify patients who have limited to no support/visitors to assist them
• Provide information to patients on the support the RHP Volunteer Services Unit offers (meet and greet services) by providing general information related to their stay including their Rights and Responsibilities
• Assist patients in the care of their flowers
• Facilitating shopping requests such as purchasing items from the kiosk
• Delivering clothing donations to those in need
• Reading and playing games or puzzles with patients
• Offer and facilitate services including walks in the gardens
• Guiding and orientating patients and visitors to (and within) the hospital facility where required
• Providing patients with practical support during the waiting period and, if requested, during rehabilitation
• Liaising with patients and staff as requested to communicate non-clinical information
• Offering comfort to family and friends of patients

Special requirements:

• Have the physical ability to undertake the duties in a safe manner.
• Complete a clear and current NPC screening check.
• Comply with Work Health & Safety and Infection Control requirements.
• Comply with SA Health Immunisation guidelines including annual flu vaccination and mandatory COVID vaccinations.
• Complete all annual mandatory training requirements.

Person specifications:

• Excellent customer service skills
• Ability to relate and engage with people from a diverse range of backgrounds
• Effective listening and communications skills
• Ability to be compassionate and empathic
• Ability to undertake duties with minimal supervision
• Reliable and punctual