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🏥 Patient Concierge (Brisbane, Spring Hill)

UnitingCare Queensland

Logo for UnitingCare Queensland

💙 Volunteer to change lives. Yours included.

** This volunteer opportunity will help to guide and facilitate a smooth, welcoming journey for patients undergoing day surgery. As a Patient Concierge, you’ll ensure patients feel comfortable, supported, and at ease throughout their surgical visit.**

From escorting patients to their pre-surgery destination to providing companionship post-operation, your role will help enhance the patient experience during what can be an anxious time.

Our new day surgery facility, located across from St Andrew's Hospital, is designed to serve patients undergoing day surgeries including orthopedics, dentistry, and tonsillectomies. A large portion of our patients will be children, and it will be a bustling environment where patients rely on friendly guidance.

Volunteers will have the opportunity to support patients at both this brand-new facility and St Andrew's Hospital for those looking for extra shifts.

✅ What you’ll be doing:

  • Greeting and escorting patients from the Ground Floor Admissions area to the Surgical Lounge on Level 4

  • Assisting patients with completing necessary paperwork while maintaining confidentiality

  • Ensuring smooth patient flow by guiding them through the admissions process -️ Providing refreshments and friendly companionship in the post-operation recovery area

  • Performing basic administrative tasks as needed

🎁 What’s in it for you?

  • Experience the joy of making a meaningful difference

  • Enjoy social interaction with others

  • Do something new and different

☑️ Skills and experience important for this role include:

Excellent interpersonal skills with a passion for helping others

Enjoy meeting new people and providing friendly support

Punctual, reliable, and mobile (comfortable using lifts)

Able to work independently or as part of a team

Enthusiastic about healthcare and patient support

UnitingCare values diversity in our organisation and we have some principles in place that will help to promote both inclusion and access. If you have any other accessibility requirements, please discuss these at the time of the interview.

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