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Young Digital Mentor

Whittlesea Community Connections

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The Young Digital Mentor Program aims to engage young people aged 16-21 to support older adults from culturally and linguistically diverse (CALD) backgrounds in developing digital skills and confidence. Through one-on-one and group mentoring, digital mentors play a key role in promoting digital inclusion, reducing isolation, and empowering community members to access online services and opportunities. This role provides valuable experience in community engagement, leadership, and digital education.

Key Responsibilities: Provide digital mentoring support to older adults, including help with mobile phones, tablets, computers, and common apps.  Assist participants in learning how to access services online (e.g. Medicare, MyGov, banking).  Promote online safety and privacy awareness in an age-appropriate and culturally sensitive way.  Encourage and build the confidence of older learners to explore digital tools.  Participate in program orientation and ongoing training sessions.  Collaborate with other mentors and staff to plan and improve sessions.  Respect participant confidentiality and uphold WCC’s Child Safe and privacy policies.

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