Volunteer Receptionist - Community Services

Position Title: Volunteer Receptionist Program/Service: Client Services Location: Tweed Heads Reports To: Client Service Manager

Purpose of the Role The Volunteer Receptionist supports the daily operations of Momentum Collective’s Head Office by assisting the Receptionist and team with general reception and administrative duties. The role offers an opportunity to gain experience in a professional office environment, with potential to move into casual paid work covering leave or sick days.

Key Responsibilities Customer Service

Greet visitors in a professional and friendly manner

Assist with creating a welcoming environment at reception

Phones & Front Desk

Support the handling and directing of incoming calls

Help manage the reception space and meeting room bookings

Administration

Assist with basic administrative tasks such as:

Sorting mail

Office supplies maintenance

Booking taxis or couriers

Coordinating internal deliveries (e.g. uniforms or IDs)

Team Support

Work under the guidance of the Receptionist and Executive Assistant

Assist other staff with ad hoc administrative tasks

Skills & Attributes Friendly and professional communication

Willingness to learn and follow instruction

Basic computer literacy (Microsoft Office)

Strong attention to detail

Reliable and punctual

Respectful of privacy and confidentiality

Requirements Willingness to obtain an NDIS Worker Screening Check and Criminal Record Check

Commitment to Momentum Collective’s values and code of conduct