ID: 106235

Interview Referral Room Volunteer (IR Room) - Hornsby

Community Services Ongoing commitment Hornsby NSW

About this opportunity

The Hornsby Regional Office IR Room facilitates the work of local Conferences by providing administrative supports and a space for Volunteers to engage and assist individuals identified as at risk. The IR Room is the front door of the St Vincent de Paul Society for families and persons seeking assistance.

The Regional Office ensures localised Diocesan supports reach the Conferences while collecting and reporting on regional activity. Hornsby Regional Office also houses Budget Counselling and the No Interest Loans Scheme as part of the Diocesan Special Works.

We are seeking volunteers to provide a friendly and professional service to clients at the IR Room in the Regional Office at Hornsby, either face to face or by telephone guided by the Society’s policies and guidelines. To undertake all associated interviewer duties including; appropriately identify client needs and offering necessary support including referral to other services.

The role involves:
• Welcoming clients in a way that builds their confidence in themselves and the service
• Actively listening to clients to ascertain their needs
• Providing appropriate assistance
• Referring clients to appropriate Conference / counsellor / social worker / agency when required
• Maintaining relevant records via a computer programme
• Effectively working with others including seeking assistance in decision making when required
• Maintaining clients confidentiality and privacy

Skills/Attributes needed:
• A willingness to be trained, receive direction and feedback from supervisors
• Ability to work as part of a team and contribute to the working environment in a positive, supportive and co-¬operative manner
• Follow the Society’s policies and procedures
• Sensitivity to different political / cultural / ethnic backgrounds and a respect for multiculturalism
• Administration skills, with basic computer skills for input of data
• Good listening skills and empathy
• Understanding and willingness to maintain Self Care
• Interviewing clients for the No Interest Loans Scheme when required.

Volunteers are required to complete the following:
• Volunteer application form
• Good character declaration
• Code of conduct agreement
• Police check
• Working With Children’s Check
• 2 satisfactory references

What you will gain:
• Community engagement in a program where you will be appreciated
• Utilising your skills to help people who are disadvantaged
• Opportunity to acquire new skills and obtain a professional reference

Additional requirements

National Police Certificate *. Working with Children Check *.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

We are seeking volunteers who can offer at least 3.5 hours a day, twice a week. (Preferably Mondays (9:30am - 1pm), Tuesdays (12:30 - 4pm) Wednesdays and Thursdays (9:30am - 1pm and/or 12:30pm - 4pm) Fridays between 12:30pm - 4pm)

Type of work
  • Administration & Office Management
  • Companionship & Social Support

• Service orientation and role induction are provided at the service • Relevant training as determined by the role. However, the successful candidates will need to have basic skills outlined