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Case Manager for Pets & People

  • Location: Hobart TAS
  • Category: Community Services
  • Type of work
    • Administration & Office Management
    • Companionship & Social Support
    • Counselling & Help Line
  • Commitment

    Regular - more than 6 months

  • Time Required

    any days/times

  • Requirements
    • National Police Certificate *
    • Working with Children Check *

    While some form of appropriate formal case management is preferred, it is not essential, training will be provided.

    Will be required to attend volunteer induction & training session

    police clearance and working with vulnerable clearance needed.

    Will need a reliable phone and laptop with internet to be able to communicate with clients and the team at Safe Pets.

    Please Note: As each organisation provides different levels/types of insurance, volunteers are reminded to check with the organisation as to the level of coverage for volunteers due to various restrictions to ensure they are covered for the roles they will be undertaking.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Case Manager

Reports To The Case Manager will report to the Case Management Co-ordinator

Job Overview The Case Manager will work with clients and volunteers from application to end of a foster period to organise appropriate care for the client’s pets. Responsibilities and Duties • Will be delegated individual cases by the Case Management Co-ordinator • Ensures correct paperwork is completed by the client and as much information is received as possible • Advertise for a suitable foster carer in the SPSF Foster Carer Group. • Liaise with support agencies and services as required for both the pet and the client, eg. Vets, Partners In Recovery, Domestic Violence Services etc, throughout the foster care period. • Refer clients to appropriate agencies to assist success with finding support and accommodation. • Organise transportation as needed through the care period including initial pick up and delivery from home, other visits as required including vet appointments. • Liaise with Client Finance Co-ordinator regarding any monies involved with the care of the animal • If appropriate, discuss options with the client at the end of the foster period including surrendering the pet. • Maintain weekly contact with both the foster and owner during foster care and where possible give owner updates including pictures

Skills/Experience • Must have good communication skills including verbal and written • Ability to act calmly in crisis situations • Must be a problem solver and be able to think outside the box • An understanding of domestic violence, mental health issues and homelessness is preferred • Good time management skills and an ability to meet a deadline are essential • Previous case management experience preferred but training will be offered

While some form of appropriate formal case management qualification is preferred, it is not essential


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