- Location: Hobart TAS
- Category: Community Services
Type of work
- Administration & Office Management
- Counselling & Help Line
- Governance, Boards, & Committees
Regular - more than 6 months
Available during the day weekdays
- National Police Certificate *
- Working with Children Check *
Reliable phone and laptop/computer with internet required
Police check and working with Vulnerable people check required
Knowledgeable in Facbook and facebook groups
Please Note: As each organisation provides different levels/types of insurance, volunteers are reminded to check with the organisation as to the level of coverage for volunteers due to various restrictions to ensure they are covered for the roles they will be undertaking.
* May be arranged via the Organisation. Details to be provided on expression of interest.
Case Manager Co-ordinator
Reports To The Case Manager Co-ordinator will report to the Chief Executive Officer (CEO)
Job Overview The Case Manager Co-ordinator will oversee the case management within the organization and liaise between the board, CEO and case managers. Responsibilities and Duties • Assign individual cases to Case Managers • Supervise Case Managers • Offer appropriate training, guidance and support to Case Managers • Resolve any conflicts/complaints about case management • In consultation with CEO, select appropriate applicants for case managers • Monitor emails, telephone calls, facebook messages etc regarding incoming cases and action as appropriate • Ensure appropriate documentation is completed for each case • Maintain records relating to current cases and report to the CEO (weekly) and board (monthly) regarding cases
Skills/Experience • Must have good communication skills including verbal and written • Ability to act calmly in crisis situations • Must be a problem solver and be able to think outside the box • An understanding of domestic violence, mental health issues and homelessness is preferred • Good time management skills and an ability to meet a deadline are essential • Previous case management experience preferred but training will be offered • Conflict resolution experience preferred, however, training and support will be available • Ability to lead and manage a team • Good record keeping skills are important
While some form of appropriate qualification is preferred, it is not essential. Training will be provided.