ID: 94094

SMILE SQUAD at Ronald McDonald House NQ

Family Support Long Term Townsville QLD

About this opportunity

About Us:
Ronald McDonald House North Queensland (RMHNQ) has provided accommodation for over 3000 families of seriously ill and injured children since 2004. Being the fourth largest house in Australia, we proudly represent a growing population in the North and support a number of different families from all backgrounds; from the Outback to the Cape and some overseas families. We will soon be extending our support to reach even more families with the opening of or new Family Room in October!

We take pride in our House being a Happy House. All guests, staff and volunteers embrace the special gifts and experience of each other and we are all focused on enabling our children to live healthier, happier lives. Though, without the many talents of our amazing Volunteers - our House will not be the amazing place it is.

The Role:
The purpose of this dynamic and fundamentally critical role in our new Family Room is to manage the room operations during your set shift, and ensure that the area stays a comfortable and cheerful refuge for the families and children who required our services.

The Position:
• Be dependable and reliable, arrive on time and provide sufficient notice if unavailable
• Follow all reasonable directions to fulfil your volunteer role as given by the FR/Volunteer Coordinator/Supervising staff
• Alerting the FR/Volunteer Coordinator of any WHS risks, hazards, safety, security or maintenance issues needing attention
• Representing the Chapter and Charity in a positive manner at all times, and being courteous and respectful to others
• Speaking to the FR/Volunteer Coordinator if you have any concerns about your role as a Volunteer
• Attending any in-service training provided relevant to your role as a Volunteer
• Understand and comply to the RMHNQ/RMHC Code of Conduct, policies, procedures and Volunteer Handbook
• Always be open to, and willing to learn in your role as a Volunteer

The Person:
• Own transport or the ability to travel to and from the site
• Reliable and trustworthy
• Open and accepting of diversity; able to demonstrate empathy
• Emotionally stable and resilient to potential high pressure scenarios
• Preferred experience working with families and children
• Be welcoming, nurturing, patient, tolerant and compassionate
• Customer orientated, outgoing and confident
• Proactive
• Team player whilst able to work autonomously
• Good communicator, able to engage with a wide range of people
• Committed to understanding and contributing to the RMHNQ/RMHC Mission and Vision
• Able to adhere to policies and procedures
• Able to maintain strict confidentiality
• Be able to seek guidance when in doubt on tasks requested to complete

What we can offer you!
? To work within a positive environment as part of a tight-knit team
? To experience the rewards of ‘giving back’
? To be part of our Mission to ‘keep families close’ when they need each other most

How to get started:
• Attend an information session
• Obtain a valid Bluecard
• Attend an Orientation Session
• Complete and Induction and Shadow Shift

Are you ready to join our dynamic, tight-knit family in this incredibly rewarding role? Send your application today or contact Johna Milenkovic, Volunteer Coordinator on 07 4775 5600.

Additional requirements

Working with Children Check *.

As part of volunteering with RMHNQ, you will need to be over eighteen years of age, and successfully complete our induction process. We will help you apply for a Working with Children Check if you do not already have a Blue Card, as a child's protection and welfare is at the heart of the work that we do to support seriously ill children and their families.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Days and times are flexible, however we would appreciate a commitment of 3-4 hours per week.

Good for
  • Centrelink Approved
  • Families
  • Skilled Volunteer
  • Travelling/short term volunteers
  • Volunteers with a disability
Interested in
  • Aged Care
  • Art, Craft and Photography
  • Companionship and Social Support
  • Counselling and Help Line
  • Food Preparation and Service
  • Fundraising and Events

The successful applicant would be required to complete our volunteer training, with all other training provided on the job.