ID: 97497

Volunteer NILS Assistant - Mount Druitt

Community Service Long Term Mount Druitt, NSW

About this opportunity

The Caroline Chisholm Centre for Social Justice is a drop-in style centre offering a range of early intervention services to the local residents and community. This assistance is provided in the form of emergency support through financial aid, food vouchers, budget counselling including arranging payment plans, access to the No Interest Loan Scheme (NILS) for medium to large purchases, social worker support to help understand Centrelink matters, FACs issues, guidance, referrals and advocacy, counselling for emotional and mental health issues, art therapy and other creative outlets as well as support to enter education and potentially a pathway to study a University degree through the Clemente program.

The Caroline Chisholm Centre for Social Justice has 4 employees and approx. 20 volunteers, working as a team to make the much-needed difference for the local community.

NILS works in conjunction with other Special Works and Conferences to provide support and assistance to individuals experiencing disadvantage or who are identified as “at risk”. The NILS helps people who would not otherwise qualify for financial assistance, attain goods and services, critical to maintaining their accommodation and quality of life.

This role is supported by the Financial Programs Coordinator and Centre Manager. This position is required to provide friendly and professional administrative support to the Financial Programs Coordinator (FPC) including but not limited to the following tasks:

• Report to and liaise with the (FPC) or the Centre Manager if FPC is absent
• Process NILS loan enquiries and book appointments and conduct interviews
• Prepare, follow up and check all loan application paperwork
• Carry out data entry, produce reports and monitor client repayments as well as maintain client files and case notes
• Participate in team meetings or other forums whenever possible
• Assist to promote the NILS program
• Adherence to the NILS Program Policy and Procedure document
• Provide any suggestions for improvement about procedures and forms
• Receive any complaints from NILS clients and notify FPC immediately
• Refer clients to specialist services such as Financial Counsellors, Social Workers, Counsellors or Client Support Officers

To be successful in the role, you will need to possess and display the following:

• Willingness to learn, be reliable and show initiative
• Good organisational and time management skills and manage own workload
• Sound administration skills and the ability and willingness to work on various computer programs e.g. MS Office (Excel, Word)
• Strong team spirit which contributes to the working environment in a positive, supportive and co-¬operative manner
• Sensitivity to different political / cultural / ethnic backgrounds and a respect for multiculturalism
• Understanding and willingness to work in a way that minimises the risk of harm to clients, colleagues and self.

Vinnies volunteers benefit in a range of ways including:
• Participating in community work that makes a difference for people in need.
• Meeting new people and developing new friendships.
• Gaining new experience while working in a friendly and supportive environment.

Additional requirements

National Police Certificate *. Working with Children Check *.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

1 day per week – Fridays 9:30am to 2:30pm with 30min lunch break

Interested in
  • Accounting and Finance
  • Administration, Office Management
  • Companionship and Social Support
  • Mediation and Advocacy

1. Society orientation and WH&S training. 2. Ongoing professional supervision, support and training where required.