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Logo for Community Support Frankston

About this opportunity:

CSF services include emergency financial assistance, client advocacy and community information. The Agency is looking for receptionists to provide a high standard of customer service to people contacting or visiting the agency.

Key Responsibilities

  1. Greet people visiting CSF
  2. Answer the telephone, assess the nature of the call, transfer calls and take messages
  3. Where appropriate, inform clients of the agency’s requirements for assessment
  4. Where appropriate, inform clients about other agencies that may be able to assist
  5. When needed, assist clients complete required documentation
  6. Inform the appropriate worker when their appointment has arrived
  7. Make appointments for clients where appropriate
  8. Perform general office duties as directed, including use of PC and fax machine, register of incoming and outgoing mail, monitoring public access computers
  9. Be aware of and adhere to CSF policies and procedures
  10. Abide by the agency’s Code of Ethics