NILs Volunteer Intake Worker

This role requires a reliable and caring individual who approaches each interaction with integrity, honesty, and a genuine commitment to supporting our applicants. It is desirable that the successful applicant can commit to the role for a minimum of 6 months and approximately 3 hours per week to maximise the benefits of experience and training in the role. Days & times to suit your availability.

The primary responsibilities of this role are: -:

• Answering telephone calls promptly and courteously
• Responding to enquiries in an efficient and timely manner by phone or email
• Send out loan application packs to prospective borrowers via mail or email
• Assist applicants in collecting and checking their loan application documents
• Support general office duties as needed
• Entering information into the specialised NILS software, MyNILSapp
• Help manage diaries, including booking and following up on client loan interview appointments.
• Help support the promotion of the NILs program within the community
• Respect client confidentiality and adhere to Good Shepherd Australia & New Zealand and the Society’s policies and procedures.

Ideally you will have the following experience or attributes :-

• Proficient computer skills, including in the use of Microsoft Office Suite (MS Outlook and MS Word)

• An understanding of financial concepts is advantageous, but no required

• Excellent communication skills – both verbal and written

• Ability to build rapport with the program’s low-income applicants and service them with respect, empathy

• Well-developed interpersonal skills including the ability to communicate at different levels to meet the broad range of applicants

• Accuracy and attention to detail

• Good time management, with an organised approach to your work