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Client Service Coordinators Meals on Wheels

Meals on Wheels (SA)
Logo for Meals on Wheels (SA)

Tasks include:

  • Handling sensitive client information with a high degree of confidentiality
  • Maintaining regular contact with clients
  • Following up with clients who are not home when a meal is delivered
  • Acting as contact person for volunteers who have concerns about a client’s health or welfare, and for drivers/deliverers in an client emergency situation
  • Contacting client’s emergency contact to advise of concerns about a client’s health, welfare or emergency situation, or inability to contact the client when a meal is delivered
  • Assessing clients and obtaining direct debit authorities (in regional areas) and providing Central Office with client details after assessments
  • Working closely with Central Office Branch Support Officers (BSO’s) who assess clients in the metropolitan area
  • Preparing route sheets, in consultation with other office bearers
  • Sharing information to assist clients with family members, Central Office and other service providers
  • Liaising with local health providers and the community to promote MoWSA services (where appropriate)
  • Ensuring Central Office is kept informed of updated information (e.g. completing and returning ‘Kitchen Lists’ which are used for this purpose)
  • Organising frozen meals for clients
  • Undertake annual client reviews (either by phone or in person)

Skills required

  • Excellent interpersonal and communication, including listening, skills
  • Confidence in dealing with client issues with a high degree of confidentiality.

Time commitment (average of at least ten hours per week)

  • Route sheets (approximately one hour per client)
  • Attendance at branch meetings including the annual general meeting, and provision of a general report on any client issues
  • Attendance at conferences, workshops and training arranged by Central Office

Meals On Wheels are authorised to conduct police checks if a current one is not held.