Receptionist Volunteer (Emergency Food Relief Support)

The MarionLIFE receptionist is one of the most important roles in our community centre. Receptionists are the first point of contact and the first person most people will interact with when accessing MarionLIFE. The receptionist makes the centre feel welcoming, safe, and respectful to all. This role supports the Emergency Relief team who are supporting members of our community facing many complexities and challenges in life.

This position is a part of a dedicated team of volunteers who are under the direction of the Emergency Relief Coordinator. You will be responsible for the intake of people seeking assistance through Emergency Relief or other MarionLIFE groups and courses, managing phone calls, input of some data into the computer database and other administrative tasks as needed.

Tasks and Responsibilities:

• Be a positive and welcoming first point of contact for people making enquiries or accessing programs at MarionLIFE, in person or by phone

• Supporting MarionLIFE’s Emergency Relief service with client intake and entering information into the database*

• Using great communication skills to show respect to all people who come through our door and provide a good public image for MarionLIFE

• Work in both a team environment and independently

• Ability to manage phone and in-person inquiries, and record these into a computer system*

• Ability to receive bookings for programs like the Garden Tool Library, events such as the Christmas Day Lunch and Christmas hamper bookings*

• Willingness to learn about other local organisations and services available for referral

• Commitment to take part in individual and group training.

• Commitment to social justice principles, and willingness to embrace the mission of MarionLIFE Community Services Inc

• All training required will be provided

Qualities you bring to the role:

• Outstanding communication and interpersonal skills
• Intermediate computer skills
• An Enthusiastic and empathetic approach to the work
• An ability to relate with sensitivity to a wide range of people
• An ability to work alone and as part of a team
• The ability to maintain confidentiality according to MarionLIFE policies
• Some understanding and sensitivity to the impacts of social issues facing people experiencing food insecurity - and a commitment to ongoing learning
• A willingness to work towards the goals of MarionLIFE Community Services Inc
• The ability to respect values that may differ from your own
• Your reliable, punctual, and flexible self

Requirements:

• A current DHS Working with Children Check (if you don't have this, we can assist you to gain documentation!)