Information & Referral Consultant
Advertised by City of Swan - Swan Volunteer Resource Centre
If you enjoy working with people and would like to make a valuable contribution to your community, the friendly staff at the Citizens Advice Bureau would like to talk to you. You will be supported in your role and mentored by other volunteers at the branch and staff at our Perth office.
Our Information & Referral Consultant act as the first point of contact for clients and answer calls, emails and face to face queries on a wide range of issues. They assist people by providing information and referrals, looking at options available and booking legal appointments when needed. Our volunteers do not give legal advice
You will be required to undertake two-day training course in our Perth office in addition to ongoing training that will provide knowledge on how to look for appropriate information, referrals and when it is appropriate to book legal appointments.
We are looking for a team player with good computer skills including using Microsoft Office, who will be able to provide excellent customer service and be passionate about helping the community.