Why Choose to volunteer with Red Cross?

• You can help improve lives and create a positive impact in your community
• It’s an opportunity to enhance your skills & knowledge & gain new experiences
• You’ll be helping Red Cross to support vulnerable people across Australia

The program

Red Cross assists people in times of need by providing a range of low cost mobility equipment and personal care aids for short term hire, to assist people in their home environment.

The opportunity

The volunteer will be responsible for responding to enquiries, identifying and providing customers with the most appropriate short term hire mobility aids, maintaining and carrying out equipment, cleaning and servicing requirements as well as completing hire and return procedures.

The MEHS Volunteer is the first contact point for MEHS clients and is responsible the following duties:

• Assist customers to identify the most appropriate mobility aid in conjunction with their referral
• Hire mobility equipment to clients requiring short term equipment hire
• Provide customers with guidelines for the correct use of the mobility aid/s
• Communicate with clients on a one-to-one basis, respecting the clients’ right to confidentiality
• Positively contribute to workplace health and safety practices including an understanding of maintenance and carrying out cleaning requirements (health permitting)
• Ensure the effective management and resolution of client and volunteer issues, grievances and complaints
• Ensure open, professional, positive, respectful and constructive style of communication in all interactions
• Complete the associated paperwork and process payments
• Participate in orientation and training sessions
• Communicate openly with the service convenor and other volunteers regarding the running of the service and any related concerns

The impact

As a volunteer, you will help vulnerable older people to feel safe and improve their social connection by listening, empathising, and providing them with a friendly voice. You will have the opportunity to learn from many people’s diverse history and knowledge, as well as feeling the satisfaction of giving back to others.  

Red Cross will ensure you have training, ongoing support and access to other opportunities within the world’s largest humanitarian network.

Application requirements

For this role you will be required to undertake a National Police Check, organised through Red Cross.

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website redcross.org.au.careers

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.