Volunteer Chief Operating Officer (COO)

We are seeking a dedicated and experienced Volunteer Chief Operating Officer (COO) to join our association and help drive operational excellence and efficiency reporting into the CEO.

If you are wanting to build your skills as a COO and believe that you could give significant time to this, then we would love to hear from you.

As the Volunteer COO, you will play a critical role in overseeing the operations of our association’s programs, ensuring consistency within and across the programs, support with budget management and execution of our mission and goals. This is a leadership position that requires strategic thinking, strong organisational skills, and the ability to collaborate with a diverse team.

Collaborate with the executive team to develop and implement operational strategies that align with the association’s mission and objectives.

• Oversee and optimise program operational functions, including finance, human resources, administration, and technology.
• Develop and implement processes and systems to enhance efficiency, productivity, and overall organisational effectiveness in the running of the programs.
• Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Lead and manage cross-functional teams of volunteers to ensure clear communication, effective collaboration, and goal attainment.
• Identify opportunities for cost-saving measures while maintaining high-quality delivery.
• Establish and maintain relationships with external partners, vendors, and stakeholders to support operational activities.
• Provide regular reports and updates to the CEO and board of directors on program performance and initiatives.
• Assist in the development and execution of the association’s strategic plan and annual operating budgets.
• Participate in strategic decision-making processes and contribute to the development of long-term organisational goals.

Qualifications:

• Proven experience in a senior leadership or COO role, preferably in a nonprofit or similar environment or looking for the experience to take the next step in your career.
• Strong understanding of organizational operations, including finance, HR, administration, and technology.
• Excellent leadership and team management skills, with the ability to motivate and inspire others.
• Strategic thinker with the ability to develop and execute operational plans that support broader organisational goals.
• Exceptional communication skills, both written and verbal, for effective collaboration and reporting.
• Analytical mindset with the ability to interpret data and metrics to drive operational improvements.
• Strong interpersonal skills to build relationships with internal and external stakeholders.
• Commitment to the organization's mission and values.
• Availability to dedicate time on a volunteer basis.