Ipswich Domestic Violence Court Reception Service Networkers: Expression of Interest

Networkers are a central point of contact for court users. The main duties of a Networker are to:

• Welcome and greet all court users (including aggrieved and respondents to the matter, police, and private lawyers, etc.) when they arrive at court
• Provide arrival triage and referral to duty lawyers
• Assist with warm referrals to in-court supports, liaising with court users and service providers to promote and ensure the smooth running of the daily court list
• Provide non-legal information to court users about court processes
• Provide information about what court users expect on the day of court
• Update and maintain a live database and accurate documentation of court attendance with court requirements
• Advocate for court users in relation to their need for safety planning, interpreters, and other priority requirements

Expectations of a Networker are to: 

• Promote service user safety
• Work independently as well as within a team
• Follow instructions and practice guidelines
• Have good digital literacy and confidence; record-keeping, emailing, communication and information sharing
• Adhere to privacy policy requirements

Our volunteers must have strong verbal and interpersonal communication skills, confidence using technology (Microsoft and excel like software) and the ability to foster inclusivity and a person-centred approach to supporting all court users. This multifaceted and interesting role is best suited to someone who is proactive, a ‘people-person’, passionate about improving access to justice, and is wanting to volunteer on an ongoing and regular basis. Court Network volunteers must be 18 years or over