RAH - Inpatient Support Volunteer

• Visit all patients within the ward and identify patients who have limited to no support/visitors to assist them
• Provide information to patients on the support services the Volunteer Services Unit offers
• Assist patients in the care of their flowers
• Coordinating patient and hospital laundry services (including collection and delivery)
• Facilitating shopping requests such as purchasing items from the gift shop or newsagency
• Delivering clothing donations to those in need
• Reading and playing games or puzzles with patients
• Guiding and orientating patients and visitors to (and within) the hospital facility ere required
• Providing patients with practical support during the waiting period and, if requested, during treatment
• Liaising with patients and staff as requested to communicate non-clinical information
• Offering comfort to family and friends of patients
• Assist with general activities and tasks that support the Inpatient Unit staff, patients and visitors
• Understand and adhere to strict patient confidentiality policies
• Report any issues or obstacles to the appointed supervisor/coordinator
• Train, shadow and mentor new volunteers to the service to assist in their knowledge and skills to ensure they are encouraged and confident with this role

Special requirements:

• Have the physical ability to undertake the duties in a safe manner
• Complete a clear and current criminal screening check
• Comply with Work Health & Safety and Infection Control requirements
• Comply with current SA Health Immunisation guidelines.
• Complete all annual mandatory training requirements

Person specifications:

• Excellent customer service skills
• Ability to relate and engage with people from a diverse range of backgrounds
• Effective listening and communications skills
• Ability to be compassionate and empathic
• Ability to undertake duties with minimal supervision
• Reliable and punctual
• Resilience and ability to handle difficult situations