Volunteer Crisis Supporter - Lifeline Macarthur and Western Sydney - Smeaton Grange and Parramatta - #230778
Advertised by The Centre for VolunteeringPurpose Volunteers provide one-off crisis support over the phone to people who could benefit from immediate and short-term assistance to cope with crisis or distress.
Training 170 hours including approximately 80 hours of placement and internship over a 12-month period delivered by a local Lifeline centre as a Lifeline Australia delivery partner.
Key Responsibilities
*Provide non-judgmental, empathetic, and supportive listening to help-seekers in crisis.
*Assess risk, including suicide and self-harm, and respond in accordance with Lifeline’s policies and procedures.
*Participate in regular supervision, debriefing, and professional development sessions.
*Uphold Lifeline’s values, ethical guidelines, and code of conduct.
Key Attributes
*Empathetic and non-judgmental approach
*Reliable and punctual
*Culturally aware and inclusive
*Committed to self-care and personal wellbeing
*Calm under pressure
Requirements
*Be over the age of 18 and an Australian/New Zealand citizen or have a valid visa with no study restrictions.
*Police Check and Working with Children Check.
*Complete a Language, Literacy and Numeracy (LLN) Assessment.
*Unique Student Identifier (USI)
Course Fee Please contact Training Coordinator for further information.
Accreditation Accredited CHCSS00113 - Crisis Support Skill Set Training which includes a nationally recognised Statement of Attainment of 3 Units of Competency. The accredited crisis support training is delivered on behalf of Lifeline Australia RTO 88036 by the local Lifeline Centres.
Location Parramatta or Smeaton Grange
Benefits:
*Earn a nationally recognised Statement of Attainment in Crisis Supporter Skill Set (CHCSS00113)
*Give back to your community and feel a deep sense of pride and purpose
*Grow personally and professionally while making a real difference
*Discover valuable new skills that support both others and yourself
*Connect with like-minded people and build meaningful friendships
*Enhance your self-awareness and emotional resilience
*Access ongoing training with pathways to potential career opportunities
*Make a lasting impact — locally in your community and across the nation