Smile Squad Volunteer

The Smile Squad Volunteers play a key role in being the comfortable and cheerful refuge for families with sick or injured children in the Hospital. This role involves greeting families in a kind and respectful manner, assisting families with food and drink service or using the washing machines and dryer, keeping the family room tidy and presentable and checking stock requirements in the room. Key Responsibilities:

• Greet families warmly and explain available services
• Assist families with food, drinks, laundry, and general support
• Keep the family room clean and welcoming
• Prepare and freeze ham and cheese toasties
• Check stock levels and report needs to Ronald McDonald House
• Report any safety, maintenance, or security concerns immediately
• Represent RMHC positively; be respectful and courteous at all times Skills and Attributes
• Reliable, punctual, and proactive
• Friendly, patient, compassionate, and trustworthy
• Respectful, inclusive, and empathetic toward all
• Able to follow direction and work independently or in a team
• Willing to learn, take initiative, and seek guidance when needed
• Comfortable working with families and children
• Committed to RMHC’s mission, values, and Code of Conduct
• Able to maintain confidentiality and follow all policies