Patient Companion - Emergency Department

Patient Companion volunteers provide companionship, care and support to patients, family members and visitors in the Emergency Department.

Experience in communicating with a broad range of people and the ability to work in busy, face paced environment are essential skills for this role.

Patient Companion duties include

• Support triage by ensuring patient and visitors are redirected/escorted to relevant Emergency Department area, assisting with wheelchairs as required

• Respond to non-clinical and appropriately direct all clinical enquiries from patients and visitors

• Provide people in the waiting rooms with tea & coffee refreshments where applicable

• Provide companionship to patients & family members across all areas

• Promote patient comfort e.g. tea/coffee, buzzer within reach, personal items at hand, blankets, books, magazines etc.

• Provide meal assistance including reading of menu, ordering of meal, opening of packaging and encouragement during meal times

• Provide tea/coffee for family or visitors

• Assist with discharges to Transit Lounge or Main Entrance

• Assist staff with administrative tasks e.g. collation of charts and resource packs

Available shifts are 8am-11am 11am-2pm and 2pm-5pm Monday-Friday.

Volunteers must be able to commit to the same shift weekly for a minimum period of 4 months.

All Mater Volunteers receive on boarding and training to ensure you are confident in your role.

For further information about this role please contact Volunteer Recruitment on 3163 5115 Tuesday, Wednesday, and Thursday.