Koala Rescue Phone Coordinators
Koala Rescue Brisbane South Inc (KRBS) is committed to the safety and survival of Brisbane’s endangered koalas. We provide prompt 24/7 responses for sick, injured, or at‑risk koalas, delivering expert rescue services to protect them from harm and ensure they reach appropriate care.
We are seeking caring, reliable volunteers to join our Phone Coordinator team, the heart of our 24/7 rescue network.
About the Role
Phone Coordinators are essential to our group. They answer the KRBS hotline, liaise with members of the public, and coordinate rescues with our Rescue Lead and field volunteers. This ensures smooth communication and quick responses when a koala needs help.
This role can be done remotely from home; however, our preference is for volunteers who live in or around Brisbane South, as familiarity with local areas is extremely helpful.
Shifts and Availability
- Flexible shifts available any time, day or night, seven days a week
- Shifts are generally two hours in length
- Volunteers nominate the shifts that suit them each week
- No experience necessary – full training provided
Summary of Duties
- Answer incoming calls to the KRBS hotline
- Gather clear details from callers about the koala’s location, situation and environment
- Coordinate with the Rescue Lead and First Responders via dedicated chat groups
- Dispatch rescue support and maintain communication throughout the rescue
- Record call details and outcomes in the online call sheet
- Manage communication in the Urgent Koala Rescue Chat to support the rescue operation
- Provide updates, outcomes and closure of each job as advised by the Rescue Lead
Personal Characteristics for Success
- Calm, compassionate and clear communicator
- Able to multitask and stay organised under pressure
- Comfortable using mobile apps, chat groups and basic technology
- Reliable, responsive and committed to the shifts you nominate
- Team‑focused, respectful and supportive of volunteers and the public
- Good situational judgement and ability to follow procedures
Why This Role Matters
Every call you take could help save an endangered koala’s life. You will be part of a dedicated, friendly team making a meaningful impact in the community.
Further information
There is an annual group membership fee of $25, which helps cover essential running costs. We are all volunteers, and every bit goes toward helping the koalas.
For insurance purposes, all volunteers must be 18 years of age or older.